We only had one incident of a domestic flight cancellation, but it was handled in the middle of the night. Our 3:00 am under door envelope contained new boarding passes and timelines. There is simply no way I could have rearranged this myself without several unintended consequences and stress.

— Della Borlund and Thomas Borlund III

When life dealt us a cancer card, all details were rebooked with a level of empathy only provided to us by friends and family. Exploration Journeys provided a trip of sheer perfection! No detail was overlooked without a single problem being encountered.

— Johanna & Dan McDonald

There was an unannounced airline strike on the day we were to fly home. We were stranded in Ushuaia because flights for the next 5 days were fully booked! Fortunately, Fred and his local team helped us promptly return home, leaving through Chile. A first-class operation!

— Barbara & Christopher Gootkind and Family

Just prior to leaving the US, Wanda experienced an injury to her leg necessitating the use of a cane and wheelchair. Had Fred not been there, and had the tour guides he chose not been who they were, this trip could have been a total disaster. Instead, it was, without a doubt, the best trip ever.

— Russell Haig and Wanda Wood

We had a flight delayed and cancelled due to a heavy storm in Buenos Aires. Fred was fast, informed us at 4 AM booking us new flights to secure availability, even before our original flight was officially cancelled. We highly recommend Exploration Journeys for the trip of a life-time.

— Nelly Ng and Boon Hong Teo and Family

The thing I will never forget was the effort they went through to find my lost cell phone. I thought I'd never see it again or my pictures of glaciers and waterfalls I had taken. I have traveled to many other countries and continents and have never had such outstanding service.

— Carol Macdonald and Michael Swaidner

When our flight was cancelled and then cancelled again, they found us a flight on a different airline and rescheduled the tour we missed due to the delay. I always felt like we had someone looking out for us. Thanks again for making sure we had such a great trip!

— Christine & Phillip Kenny

When I forgot my phone in the car to the airport, John tracked it down and brought it to me personally so I wouldn't miss my flight. Without Exploration Journeys looking out for us, this could've been a vacation-ruining mishap. We were able to just show up, relax, and enjoy.

— Ana & Elena Dinca

Just a few weeks before our trip began, one of our flights in Argentina was cancelled. Fred rearranged our entire itinerary within a couple of days or less. The attention to detail and prompt communications resulted in the smoothest, most stress-free trip we have ever taken.

— Lynn & Roger Iverson

I had lost my baggage in El Calafate airport, but before I figured how I should act, Fred did everything he could and ensured I got my bag back. As their captions say, it is truly a worry-free and first class experience. They are available 24/7 for any kind of assistance.

— Saranya Gnanasekaran & Family

Traveling with Exploration Journeys is like traveling with a guardian angel. One of our domestic flights was cancelled by the airline. Before we even knew about the cancellation, Fred had worked with the airline to check us into another flight that worked just as well. It truly was amazing.

— Roxanne Lippel and Karen Ziner

When I was rushed to the hospital in Buenos Aires for appendicitis, Fred went above and beyond. He came to the hospital frequently during my stay, providing essential Spanish-English translation between the doctors and us. We wholeheartedly and warmly recommend this travel agency.

— Louise Laurence and Douglas Hamilton

Fred was truly a lifesaver. Our son ended up getting pretty sick and Fred was available 24 hours a day to help us coordinate doctors, thermometers, hotel staff, drivers and translators. He gave us huge peace of mind and truly helped us navigate what was a challenging situation.

— Jonathan & Lauren Shapiro and Family

Wow, just the best of the best. Incredible communications. My wife got a touch of food poisoning one day and they rearranged our amazing boat trip into the Iguazu falls to accommodate us. Great guides, some of whom are now our friends too. HIGHLY recommended. A trip of a lifetime.

— Edward & Michelle Geil

Fred responded immediately when we were scheduled to fly out of Buenos Aires and a national airline strike was underway. We were swiftly booked on an overnight bus trip. Without Fred's prompt action, we would have missed the impressive Iguazu falls. We had an absolutely amazing, awesome trip!

— Kathy & Tony Haynes

Fred even made a personal appearance when we needed some emergency medical assistance. We would never have been able to work through a Buenos Aires emergency room like we did, without him. If it had not been for his assistance, we would have missed some of the very best parts of the trip.

— Joe & Mary Lou Mahoney

When we had a last-minute flight cancellation, they quickly rebooked us and communicated every step so we never felt lost. We saw others struggling to reach their agencies, while Fred and John were always just a call away. Our 16-day journey through Argentina was truly unforgettable.

— Charlene & Gary Mcneil

When I needed to see a dentist, Fred arranged a driver/translator and made an appointment immediately. He followed up several times to ensure all was well. Planning our Argentina vacation with Fred was wonderful. He made excellent suggestions and made our vacation worry-free.

— Ronald & Linda Martinez

On 2 occasions, we forgot things at a hotel and a restaurant. Fred contacted the places and even had 1 item brought back to the US with one of his clients. Not enough words can express our appreciation and joy over this fabulous trip to Argentina and it was all because of Fred!!!

— Rana and Salim Haddad & Family